Broken Glass Leads To Smashing Customer Service

In my last blog, I wrote about the frustrations of folk trying to communicate via telephone in the digital age. The list of pet hates is long but despite the telephone still topping the list as the most popular way to make a purchase or discuss...

Cash For Questions

Last week I had one of those useful catch up days, when you have the time to have a ring around, go through the overflowing email inbox and potentially tick lots of things off your neverending ‘to do’ list. Half a day to tackle those phonecalls...

Flying The Flag For Clear Communication

Today marks both St George’s Day and UN English Language Day. England’s national day is little celebrated in our country, the patron saint is mainly acknowledged by flags flying here or there atop churches and civic buildings. UN English Language Day is also observed on April...

A Balancing Act

French workers have been given carte blanche to ignore employers out of hours calls and emails according to stories in the national press this week. A deal signed by employers and trade unions means that exec-level workers in the digital and tech sectors have the legal...

The Stuff Dreams Are Made Of

Running a business while living in a foreign country is the hot topic of the Guardian’s Small Business Network pages this week, which reports on ‘The rise of the travelling entrepreneur’ at http://www.theguardian.com/small-business-network/2014/mar/28/travelling...

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