MessageBase Says SMEs Can Emulate Customer Service Champions

Online business publication Bdaily (http://bdaily.co.uk) reports on MessageBase’s comments following up Which? magazine’s 2015 ‘Best and worst brands for customer service’ report. While companies using non-UK based call centres and automated systems are a continual source of frustration, those providing great telephone customer service are...

Caffeine – The Cure To Britain’s Productivity Problem

Real Business uses MessageBase's data on productivity to investigate whether coffee breaks can solve Britain's low productivity rates - and looks at what your choice of biscuit says about your business brand. Read more here: http://realbusiness.co.uk/article/30840-caffeine--the-cure-to-britains-p...

The Most Productive Hour Of The Day Is…

PA Life magazine reveals that office workers are 'morning people,' using MessageBase's productivity survey of 1,000 businesses and a previous nationwide survey of advertising and marketing executives. Read the full article at: http://www.palife.co.uk/surveys-current-affairs/1311-the-most-productive...

MessageBase Reveals 11am-12pm As The Busiest Hour Of The Office Day

MessageBase has spent four years researching office productivity using call handling data from 1,000 companies. Our findings show that the post-coffee, pre-lunch period between 11am and 12pm is the busiest hour of the day, accounting for the completion 13.5 per cent of the day's tasks....

MessageBase Furthers Expansion Plans With Acquisition Of Livetel Solutions

MessageBase (http://messagebase.com) is one step closer to progressing its ambitions to become one of the leading brands in the telephone answering service sector with the acquisition of Livetel Solutions (http://livetelephoneanswering.co.uk). The acquisition is set to be the first of many, as we set out to grow...

MessageBase Initiates Search For Further Telephone Answering Service Acquisitions

MessageBase (http://messagebase.com) has initiated a search to acquire further businesses in the telephone answering service (TAS) sector. Owners and brokers looking to sell their telephone answering service are invited to contact MessageBase (http://messagebase.com) for further information on how to unlock capital from their business. Expressions of interest...

Less Is The New Black

The current buzz in the psychology press is all about the power of doing less. Conventional business wisdom is being turned on its head - less is becoming more. When it comes to hours spent at work, quality trumps quantity. Periods of daydreaming, pottering, even...

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