18 Sep MessageBase Says SMEs Can Emulate Customer Service Champions

Online business publication Bdaily (http://bdaily.co.uk) reports on MessageBase’s comments following up Which? magazine’s 2015 ‘Best and worst brands for customer service’ report. While companies using non-UK based call centres and automated systems are a continual source of frustration, those providing great telephone customer service are ranked highly by the 3,500 people surveyed. We say telephone answering services are a cost-effective way for SMEs to emulate the UK’s best brands for customer service.

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